• 021 9368

Patient satisfaction questionnaire

As we are constantly trying to improve the quality of our services, we would like to know your opinion regarding the care you received at the Amethyst Clinic.

The observations you give us are important to us and will also benefit other patients.

That is why we ask you to be completely honest; such an approach can only help us to be better and correct where we are not yet perfect. The information you provide us is strictly confidential and anonymous. These will be used to perform statistical analysis and identify what needs to be improved.

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You received treatment for:

Are you satisfied with the AMETHYST CENTER RECEPTION?

Are you satisfied with the AMETHYST CENTER RECEPTION upon arrival?
Are you satisfied with the AMETHYST CENTER RECEPTION during the treatment?
Are you satisfied with the AMETHYST CENTER RECEPTION during the completion of the medical file?
Are you satisfied with the explanations provided?
Are you satisfied with the promptness of the staff?
Do you consider it necessary to better train the reception staff (in terms of the information provided, kindness, promptness)?
Do you consider it necessary to supplement the staff at the reception to reduce the waiting time?

Are you satisfied with RADIOTHERAPY DOCTORS?

The medical explanations regarding the progress of the treatment?
Medical explanations regarding the side effects of the treatment?
Availability of the doctor during the treatment?
Monitoring performed by the doctor during the treatment?
Punctuality of medical consultations?

Do you consider it necessary to improve the communication and relationship between the radiotherapist and the patient during the treatment?

Regarding the procedures performed?
Regarding the side effects of the treatment?
Regarding the monitoring carried out during the treatment?
In terms of kindness and attitude?
Did the doctor seem to understand the problems you are facing and was there for you?

Are you satisfied with the toxicity nurses?

Weekly monitoring by the toxicity nurse during treatment?
Medical explanations regarding the side effects of the treatment?

Are you satisfied with RADIOTHERAPY ASSISTANCE?

Courtesy of radiotherapy assistants?
Discretion of radiotherapy assistants?
Respect for your privacy during treatment?
The explanations provided by the radiation therapy technicians?
Punctuality of treatments?
Do you consider it necessary to improve the relationship of radiotherapy assistants with the patient during the treatment due to care/empathy?
Do you consider it necessary to improve the relationship of radiotherapy assistants with the patient during the treatment due to respect?
Do you consider it necessary to improve the relationship of radiotherapy assistants with the patient during treatment due to attitude?

Are you satisfied with CT ASSISTANCE (computer tomograph)?

Reception at the CT scan planning?
Respecting your privacy at the CT planning?
The explanations you received at the CT planning?
The explanations received at the CT planning computer regarding the route to follow to the radiotherapy department?
What do you think about the level of quality of care received in the RADIOTHERAPY department?
Do you consider it necessary to improve the relationship between the CT assistants (computed tomograph) and the patient in terms of care/empathy?
Do you consider it necessary to improve the relationship between CT assistants and the patient due to respect?
Do you consider it necessary to improve the relationship between CT assistants (computer tomograph) and the patient d.p.d.v of the attitude?

Are you satisfied with ONCOLOGY DOCTORS?

The medical explanations regarding the progress of the treatment?
Medical explanations regarding the side effects of the treatment?
Availability of the doctor during the treatment?
Monitoring performed by the doctor during the treatment?
Punctuality of medical consultations?
Do you consider it necessary to improve the oncologist's communication and relationship with the patient during treatment regarding the procedures performed?
Do you consider it necessary to improve the communication and relationship between the oncologist and the patient during the treatment regarding the side effects of the treatment?
Do you consider it necessary to improve the oncologist's communication and relationship with the patient during treatment regarding the monitoring performed during treatment?
Do you consider it necessary to improve the oncologist's communication and relationship with the patient during treatment due to kindness and attitude?
Did the doctor seem to understand the issues you were facing and was there for you?

Are you satisfied with the MEDICAL ASSISTANTS (chemotherapy, collection, analysis, infusions, etc.)?

Admission to the oncology ward?
How to administer treatments?
Kindness of nurses?
Respect for your privacy in the oncology ward?
Punctuality of treatments?
What do you think about the level of quality of care received in the Oncology department?
Do you consider it necessary to improve the relationship of nurses with the patient during treatment due to care/empathy?
Do you consider it necessary to improve the relationship of nurses with the patient during treatment due to respect?
Do you consider it necessary to improve the relationship of nurses with the patient during treatment due to attitude?

Are you satisfied with the NUTRITIONISTS from the AMETHYST CENTER?

The degree of efficiency of nutrition consultations?
Availability of nutritionist during your treatment?
Timeliness of nutrition consultations?

Are you satisfied with the PSYCHOLOGIST at the AMETHYST CENTER?

Availability of the psychologist during your treatment?
How effective are psychological counselors?
Punctuality of psychological counselors?
Consider that the average delay during treatment (Radiotherapy and/or Chemotherapy) was:

Are you satisfied with the physical appearance of the rooms?

Room hygiene?
The overall (aesthetic) aspect?
Do you consider a better organization/scheduling of treatment sessions necessary to avoid possible delays?
The reason why you chose to come to our clinic:
Were you made aware of your rights for the period in which you performed the treatment in the clinic?
How were you made aware of the patient's rights?

Vă mulţumim pentru timpul acordat!

București

Phone: 021. 9368
Address: no 42, Drumul Odăi, Otopeni

Cluj-Napoca

Phone: 021. 9368
Address: no 486G, Răzoare Street, Florești

Timișoara

Phone: 021. 9368
Address: no 12, Bela Bartok Street, Dumbrăvița, Timiș County

Alba-Iulia

Phone: 021. 9368
Address: no 10, Louis Pasteur Street, Alba-Iulia, Alba County

Amethyst Medical Center offers medical oncology services, oncology consultations, external radiotherapy, brachytherapy, computer tomography medical imaging, nuclear magnetic resonance, psychology and nutrition consultations.

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