In the context of the situation generated by the Coronavirus - COVID-19 pandemic, our main concern remains the care for patients and medical staff.
We quickly identify patients with respiratory infection symptoms, immediately upon presentation to the clinic.
Patients who have a COVID-19 infection may have symptoms that are very similar to the symptoms of the flu or other respiratory viruses. Doctors and nurses show attention and care to quickly identify people with symptoms of respiratory infections, so that these people benefit from the right care, and the other patients are not exposed to the risk of infection. All patients who come to our clinics are checked to exclude the suspicion of infection with the new coronavirus.
We provide protective masks for patients with symptoms of respiratory infections who address the clinics and their companions.
Every patient who has symptoms of a respiratory infection receives a protective mask. We provide patients with masks in accordance with current recommendations: we do not recommend or encourage the unjustified use of masks.
We have isolation rooms for suspected cases of infectious diseases in each clinic.
Each health unit has defined an isolation area for people considered possibly infected, an area separated from the rest of the premises, in order to protect the patients of the respective clinic from prolonged contact with a possible case – the source.
Hand hygiene, both of the staff and of the patients, is the rule that we follow with the utmost strictness.
All the staff in our clinics know and apply this primary safety measure. We ensure all conditions so that no one, including our patients, deviates from rigorous hand hygiene (we ensure the correct training of both staff and patients and ensure the necessary resources).
We ensure additional rigorous hygiene of all spaces.
The cleaning and disinfection program is predetermined and is followed with maximum rigor. The moments when cleaning and disinfection are necessary are established and known by the entire staff, which are the correct solutions and their concentration, which are the correct materials and working techniques. Only disinfectants approved by the authorities are used.
We ensure additional, quick and correct disinfection of possibly contaminated spaces.
We have established procedures for the disinfection of possibly contaminated spaces and we have all the necessary equipment to carry out these procedures. Complementary disinfection methods are used, such as nebulization and the use of ultraviolet lamps.
We provide complete protective equipment for the entire staff.
We ensure that these equipments are not reused. These equipments are removed in accordance with the recommendations, which allows the rest of the consultations to be carried out in safe conditions for the patients.
We refer patients with symptoms, who may be suspicious, to the emergency call 112, according to the procedures sent by the authorities.
We make sure, right from the appointment of the patient (telephone, electronic), in the case of a patient with symptoms of a respiratory infection that can be considered suspicious, that he is referred directly to the emergency service 112, in order to avoid contact with other people during transport or with the other patients of the clinic, such patients having to receive the necessary care only in the health units specified by the Ministry of Health.
All the indications of the authorities are considered a mandatory minimum and we ensure their improvement and compliance. We constantly keep in touch with the authorities and share our good practice rules with everyone.
For the correct management of the cases and to prevent the spread of the infection, we are in permanent connection with the authorities and we make sure that all the measures recommended by them will be respected and implemented.
We constantly take measures to encourage both the staff and the patients to respect the rules of respiratory hygiene and hand hygiene. We ensure their compliance.
The staff and patients are also encouraged to practice respiratory hygiene (for example, the necessary protective gestures in case of coughing, sneezing, wearing masks in case of symptoms of respiratory disease). We take measures to inform staff and patients, preparing, offering and making available materials for correct information.
Attention patients: If you have any of the following symptoms, you may be infected with the new Covid-19 virus:
Preventive measures available to patients:
Personal hygiene measures: